Frequently Asked Questions
Everything you need to know about our vintage-inspired vegan bags.
What materials are used in ECOSUSI products?
We are proud to be a 100% vegan brand. Our bags are crafted from high-quality vegan leather (PU) and sustainable materials, designed to offer the timeless look of traditional leather without the animal impact.
How long will it take to receive my order?
Standard shipping typically takes 7-15 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original condition and packaging for a refund or exchange.
How do I care for my vegan leather bag?
To clean your bag, simply wipe it with a damp cloth and mild soap if necessary. Avoid prolonged exposure to direct sunlight or heavy rain, and store it in the provided dust bag when not in use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Klarna and Afterpay depending on your region.